Hampton Inn & Suites Austin - Lakeway

★★★★★

The facility is undergoing a renovation so maybe that had something to do with our experience. Overall my experience was a solid 8. I would stay here again. I did like the lighter and brighter color scheme used throughout the hotel. Hallways are nice and well lit.The room is very open and spacious with plenty of room. Bed linens were nice and clean. Good water pressure.The morning and evening staff were kind and helpful. The pool is very nice and clean as are the grounds. All lights and TV were in working order. Facility had plenty of free parking. Nice location and plenty of nearby restaurant Most issues are minor and can easily be addressed during their renovation. I found the sofa and chair looked attractive but were very hard and uncomfortable. Room decor is stark. All 4 pillows were very flat. Adding 2 firm pillows will give us more options. Shower head was not working well, needs cleaning. Refrigerator needed to be cleaned and defrosted so fridge door would shut. Broken cabinet hinges in kitchen area. Although the view was nice the windows were to cloudy and streaked to appreciate it.

★★★★★

The fittness room Location Friendly & accomidating Breakfast staff 1. The room remodel - I booked this hotel based on the pictures from the website which shows the suite was 2 separate rooms. My husband is a night owl & I go to bed early so 2 separate rooms is ideal for us. Please update your website photos. 2. The table needs 2 chairs 3. I didn't like how the TV was in the middle of the room & the table was under the TV. The swivel on the TV was about to come out of the wall. 4. The mini fridge is broken & never got cold - so our leftovers got spoiled. 5. Not enough towels & no kitchenette towel. 6. Not enough trash cans & they s/b bigger in size.

★★★★★

Nice hotel in a great location! Perfect for a 3 night stay. Room was very spacious and comfortable. Unfortunately when I was staying there it was in the midst of a major remodeling project. There was a lot of dust and noise. The first night a person was sitting in a pickup truck outside my window playing loud music. After 2 hours I finally notified the front desk and they promptly took care of the issue.

★★★★★

Liked the breakfast it’s convenient to have, however food would run out! Good restaurants and stores around The toilets are so low to the ground in the bathrooms! Would have appreciated the beds made up everyday and a nice hot cup of tea at night (water was either out or it was cold water)

★★★★★

The property was located near family so we could visit. The manager assured me a good visit after two Pepe unpleasant visits. The most current visit on July 23rd was horrible. Staff was extremely rude and room where we stayed was not up to par.

★★★★★

Breakfast was just okay. Coffee was good. The location was good—tucked back off of 620; nice and quiet. The eggs and chicken sausage were not appetizing.

★★★★★

Clean , quiet , room. Easy access to parking lot Breakfast serving was decent. Room coffee was ok but not great

★★★★★

The front desk clerk was so kind and super knowledgeable! Everything was great!

★★★★★

The front desk clerk was so kind and super knowledgeable!