Four Seasons Hotel New Orleans

★★★★★

We had a lovely stay. Staff at front desk (Marie) were amazing. Concierge was very helpful. Young woman at pool was very attentive. Our room was spacious. We really loved the chocolate covered strawberries with the Happy Anniversary note. That was very special. The bathroom was wonderful with big tub and shower. Occitane products so very nice! Love having a magnifying mirror and thick robes. We were a little nonplussed when we first checked in to find an open packet of antibiotic cream left on the room table and our ice bucket full of half melted ice. The window is small but I get that this was once a World Trade Center office building. There was one server at the pool who was quite rude to me when I had pushed my lounge chair too far into the sun and impeded her being able to pass. I wanted to have a drink at the chandelier bar but the freezing AC temp was a deterrent. We sat down in some arm chairs one evening and waited for 15 minutes while staff walked by and didn’t acknowledg

★★★★★

The property enjoys an excellent location near the river and the French Quarter. The interior design is attractive, with thoughtful greenery enhancing the atmosphere. Rooms are spacious and well‑appointed, and the pool area is a particularly pleasant feature. Several team members would benefit from foundational customer‑service communication training. While not universal, a noticeable portion of the staff interacted in a manner that came across as blunt and at times bordering on discourteous. Strengthening consistency in tone and customer engagement would significantly enhance the overall experience.

★★★★★

Location was very convenient. Concierge was very friendly and quick to respond to requests. Amenities and turn down service was very enjoyable. It was strange and a bit unsettling to have an employee randomly knock and check our mini bar just minutes after we entered our room without giving a reason why.

★★★★★

The room given was the one as said, spacious, clean, comfy, the view was nice 🙏🏻 Staff very helpful, polite n extremely nice🌟 Felt good to come back to the room🥰 Location was good 👍🏻

★★★★★

Perfect location. Wonderful service. Special shoutout to the concierge: Mallory, Travis, and Randy

★★★★★

Location and quality of the hotel Air con was too cold for an English man like me 😂

★★★★★

Modern and clean Relatively ugly location next to Caesars Palace. On the waterfront.

★★★★★

Elegance, Superior Service & State of the Art Amenities.

★★★★★

The location was good not in the Center of Downtown and close to the Casino and Shops.

★★★★★

It was an immaculate piece of luxury in the midst of such a vibrant city! Everyone was friendly and helpful from check in to bar to the pool. Amazing!

★★★★★

Beautiful property, amazing location, wonderful attentive staff. Pool service was fantastic. Staff at Chandelier bar professional and on point. Spa one of the best I've experienced particularly the eucalyptus cold mist! Highly recommend.