Grand Hyatt Vail

★★★★★

Beautiful property with heated outdoor pools, restaurants and available shuttle that takes you to Vail or Lionshead village. The rooms are very spacious and comfortable. The hotel is not in the Vail or Lionshead village so you need to take a shuttle. The parking per day is $55-64. The ski lift was not working even though we came mid December. The hotel randomly charges accidental fees daily with random amounts so when you check out you have multiple unexplainable charges. They eventually will refund the charges but it’s very confusing and very hard to track for what you were charged and why.

★★★★★

The location of the hotel is excellent, and the property itself is very beautiful and spacious. The restaurant food was tasty, and we really enjoyed that the hotel is large enough to walk around, relax, and even play table football inside. The only issue was the air conditioning in the room. It didn’t maintain a comfortable temperature and was either blowing very cold or very hot air directly onto the bed, which made sleeping uncomfortable.

★★★★★

The staff was polite and professional, the Restaurant was high class and the meal was great. The bed was comfortable and the bathroom was very nice. The extras in the room were appreciated, even though I didn't use many of them. I would have liked to have parked my own car in the garage. Valet is nice but came at an unnecessary extra cost

★★★★★

Very pretty property along the river. The bed was so comfortable! Love that there is a Nespresso machine in the room - it made for lovely mornings. It’s mostly quite a lovely place but it’s starting to seem a bit dated - especially the hallways!

★★★★★

Clean and modern Impossible to cast on tv for the whole stay, no Netflix nor other apps on tv! Management didn’t bother to do something about it. Products at the coffee shops such as croissants in the morning weren’t fresh..

★★★★★

The breakfast was included in the stay although the guys at the reception wanted to be sure that it’s for all the guests or only 2! But the manager came and solved the issue and was very helpful and cooperative

★★★★★

The structure is great Employees are not qualified for a good structure. Front desk lazy and unprepared, waiters and bar tenders slow and nearly rude. Only exception is the concierge, she’s very good

★★★★★

Very comfortable bed, nice balcony, nice lobby for hanging out, beautiful patios and pool area Internet was unreliable, TV stopped working, no mini fridge in room, no club chair / ottoman

★★★★★

Staff and food were amazing. The rooms need to be refreshed, some furniture looked worn as well as some parts of the property.

★★★★★

Words can not do this resort justice! Beautiful, friendly, knew your every need before ask.

★★★★★

Location was great, with a stream you could hear from the pool. Walking access right behind hotel

★★★★★

I felt in love with this hotel! My husband and I been stayed in this hotel for the first time. The views and location are amazing. Gessner restaurant's food and drink quality were fabulous. We also tried Makoto restaurant. The food and service...

★★★★★

Was excellent, especially staff Tracy. Great customer service. Breakfast was great.